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Who is ATENA.NET?
ATENA.NET is an industrial reality consisting of a dynamic team of young workers (more than a hundred staff members) which, in these years, has eagerly and successfully run through the impression market trend. With three production factories, the main one being built on a surface of more than 8000 square metres in Grisignano (VI), ATENA.NET is the only reality in the position to guarantee excellence from all points of view: range of products, swiftness in production and delivery, customer service, quality and price. www.atena.net
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Why should I choose ATENA.NET to have my products printed?
The structure and experience that ATENA.NET has built in the course of time guarantee the customer that every product is made by very skilled staff members; this materializes in having always high quality printed matter at a competitive price.
ATENA.NET attaches importance to the value and respect of the words confidentiality, honesty and transparence.
Besides, ATENA.NET is sensitive to the topics connected to environment, and sunstainable forest management is the core operational philosophy of the company. ATENA.NET actually uses just chloro-free paper coming from forests managed in a responsible way, a general rule in the way ATENA.NET acts both for today and for tomorrow.
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How and where can I contact you?
You can contact us by telephone at the following number: +39 0444.613609 from Monday to Friday from 9 am to 12.30 am and from 2 pm to 5.30 pm.
Or you can send us a mail
Atena Srl offices are located in Via del Lavoro, 22 - 36040 Grisignano di Zocco (VI).
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How do I implement an online order?
Before implementing an order, you need to create a personal account clicking on Create New Account.
A registration form to be filled in will appear. Besides, the informative report on the treatment of your personal information will appear, to which you have to agree to enter into your online order service. Once you have entered your data, from the Home Page click onto Online Immediate Quote, you choose the product with a click and you enter the number of copies, the format, and the desired printing material and, in case, also the chosen finishings.
Continuing on "Convert into Order", a new window will open where to enter the file in "Enter a File". So, press the "Add" button to add files to the list or press the "Continue" button to start the upload.
If you haven't selected a document to connect to the order, you can continue sending the files to be printed together with the Order Code assigned at the payment time to:
ATENA.NET Srl
Via del Lavoro, 22
36040 Grisignano di Zocco (VI)
Otherwise, you can also continue without attaching any file, by clicking on the entry "Yes". At this point we ask you if you wish to add the order to the basket: clicking on "Yes" your order will be successfully entered and you will be able to start the purchase and payment procedure, otherwise you go back to the previous page.
To check at any time the content of the Basket click on the link "Basket" in the top left hand of the screen and you will see the details of the current order with the list of the products that you mean to buy. In case, you can also delete the undesired products from the list and check the total amount of the order.
Make your order in 5 simple steps!
1. On-line quote
Choose the kind of printed matter and calculate straightaway your online quote, even without getting registered
2. On-line order
Get registered and convert your quote into an order with just a click!
3. File Upload
Upload your PDF file.
4. Payment
Make your payment in the way you like most.
5. Delivery
ATENA.NET delivers from 24 hours on, by reliable express directly at your address!
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Why do I have to create an account?
The creation of an account is necessary in order to make online quotes and to take advantage of discounts and of special offers/promotions. Besides, you will be able to check your orders' status, to print your quotes and, in case, to change your data and lots more in the banners, in the left-hand side of the screen. The compilation of the format is free, unbinding and it takes less than a minute.
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I can't create my personal account: what can I do?
Create a personal account is very easy, you just need to follow the instructions carefully and enter all the compulsory fields.
Otherwise, you can contact our customer service from Monday to Friday, from 9 am to 12.30 pm and from 2 pm to 5.30 pm, at +39 0444.613609.
A Team of professional workers will answer all of your questions in real time and guide you filling in the form.
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In order to make a quote, do I have to get registered?
No, registration is not needed. Discover how convenient is printing with ATENA.NET by trying to make some quotes!
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Can I take advantage of any particular discount?
ATENA.NET is close to its customers, this it why it has generated particular discounts for publishing houses, for graphic agencies and art galleries. Besides, in order to welcome new customers, ATENA.NET offers a € 30,00 discount on the first online order. Take advantage of it and click on our Offers!
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What are the payment methods?
ATENA.NET places different methods of payment at its customers' disposal, which are:
- Online payments, that is through Credit Card, Rechargeable Card, PayPal
- Offline payments, that is through Bank Transfer, Cash on Delivery
For further information, please click on Payment Methods.
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What's the company policy on privacy?
ATENA.NET acts according to laws in force. Therefore, no one datum resulting from the web service is communicated or spread. Personal data provided by customers that forward requests for printed matter to be sent, are only used with the purpose to carry out the requested service or performance, personal data are communicated to a third party (for instance to the reliable express Courrier or to the amministration staff) in the sole case this was necessary in order to execute the order in the shortest period of time as possible.
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How will the delivery of my requested material happen and how long will it take?
ATENA.NET delivers your printed matter directly at your address through reliable express courier beginning from 24 hours after the reception of the files.
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Are there any delivery charges?
Delivery charge is € 9,90.
For orders exceeding € 500,00 the delivery is free!
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How do I enter my account?
It's easy! You just have to enter the Username and Password that will appear on the left side of the Home Page of the site www.atena.net and click on "Login".
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Can I archive the files and orders of my products?
Of course you can! Within your personal Account you can find some files (for instance Orders Archive and Saved Files). In the Basket instead, you find orders which are still pending that you can arrange with the completion of the payment due, or delete.
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Which format must I send my files in?
Upload your file in Pdf generated by Acrobat Distiller 4, 5, 6 or 7 with the "for the pre-print" modality activated and check the preview directly on your screen.
For questions about different formats, please contact us on the phone at +39 0444613609. A Team of Professional workers will answer all of your questions in real time and will guide you in the choice of the most suited format. The service is effective from Monday to Friday, from 9 am to 12.30 pm and from 2 pm to 5.30 pm.
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Can I make an order and successively upload the file?
Of course you can! After converting your quote into an order, a summary page will appear, where you can enter the file to be printed. Or you can continue, sending the files to be printed together with the order code which is assigned to you at the payment moment at:
ATENA.NET Srl
Via del Lavoro, 22
36040 Grisignano di Zocco (VI)
Otherwise, once you have logged in into your account, you can add the product to be printed in Basket and send later on the file in PDF.
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Can I make multiple orders?
Yes, you can order different products and receive them all at once. You just need to enter the single orders in Basket, where you will find the characteristics of each product to be printed; you will have to continue then by paying outright. Acting this way you will pay the transport charges only once. Besides, if the total amount exceeds € 500,00 there will be no transport charges.
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E se cambio idea, posso cancellare il mio ordine? DA VERIFICARE
E' possiblie cancellare il proprio ordine, entrando nell'Account personale e cliccando sulla voce "....
Attenzione: puoi annullare l'ordine soltanto se lo "Status" indica "In attesa".
Se l'ordine è già stato pagato o spedito non è possibile annullarlo.
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May I ask other questions?
With pleasure! Send us a mail to our Customer Service or phone us from Monday to Friday, from 9 am to 12.30 pm and from 2 pm to 5.30 pm at +39.0444613609. We're at your complete disposal!
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